StartGuides LLC

StartGuides Content Developer Fellowship - Job Training

Partial listing

Delivery

Online

Length

About 13 to 17 weeks source value: 91 - 120 days

Type

Job Training

Branches

Air Force, Army, Coast Guard, Marine Corps, Navy, Space Force

Defense Industrial Base

Yes

Summary

Under the direction of an assigned Customer Success and Delivery Manager, the Content Developer (CD) works directly with their assigned product team and customers to create succinct textual and visual content. With provided learning materials and hands-on exposure to complex systems, they create engaging content that meets customer requirements, upholds company brand promise, and drives the Product Team’s success. The CD engages with customers, equipment operators, and Product team members throughout the development process to ensure deliverables meet customer/user expectations and company standards.

What the work involves

Job Title Content Developer (CD) FLSA Classification Exempt Reports to Customer Success and Delivery Manager (CSDM). StartGuides is a rapidly growing company with a dynamic team and an exciting product. We have ambitious goals and know that our people enable us to provide great products and accelerate our growth. Our innovative apps make a big difference for our country by helping military personnel and others understand how to set up, operate, and troubleshoot their equipment. We are committed to providing a meaningful, secure, and enjoyable career for every person at the company. We are currently at 52 employees spread across 19 States. We are looking for a Content Developer (CD) to join our team to create new and innovative app-based products. The CD works within a small team through a defined user-focused process to develop new products that meet customer expectations. Under the direction of an assigned Project Manager, the CD works directly with their assigned product team and customers to create succinct textual and visual content. The CD engages with customers, equipment operators, and Product team members throughout the development process to ensure deliverables meet customer/user expectations and company standards. Essential Functions: Engage customers, system experts, and external stakeholders in identifying their unique needs regarding military equipment and complex systems. Transform complex information gathered from written materials, on-site observations, and Subject Matter Expertise meetings into a coherent, interactive learning product. Works jointly with Product Team members and (Internal and external) stakeholders during the development process. Use company provided templates and procedures to create a cohesive and communicative product. Follow company guidelines and standards while reviewing, testing, and providing feedback on products. Deliver top-quality products that enhance user experience and ensure customers/users have a positive learning experience. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions. Work environment: Remote, work-from-home schedule. Physical demands: Must be able to communicate effectively with customers, both verbally and through writing. Use a computer for an extended period of time, sitting or standing. Communicate by remote collaboration platform (MS Teams), and type on keyboard. May be required to lift up to 40 pounds and climb on and off military equipment in austere conditions. Travel requirements: Monthly travel typically consisting of 4-7 days per month is required. Destinations vary and may include military installations across the United States and Overseas. Required education and experience: Bachelor’s degree, with 3-5 years’ experience in technical writing/editing. 3-5 years’ experience in visually laying out technical information. Designing interactive course curriculum with learning objectives for various learning environments (in-person and online). Editing/developing visual learning materials for online platforms. Previous experience with design platforms, such as Adobe products. Outstanding attention to detail with strong written and verbal communication skills. Exceptional organizational, analytical, research and problem-solving skills. Proficient in Microsoft Office Products, especially PowerPoint. Demonstrated ability and strong desire to learn new systems and technology. Additional preferred experience (not required): UX/UI design prototyping in Adobe XD, Figma, Adobe Illustrator. Experience with technical manuals. Experience with designing LMS platform functions and learning elements. Previous experience with product photography is a plus. In addition to a resume and cover letter, please submit any relevant written materials, such as articles, websites, course syllabus, sample curriculum, etc. Benefits: Company 401K plan with company match. Annual Paid Time Off. Competitive Health Benefits with Employer contribution to monthly premium. Company-sponsored Long and Short-Term Disability insurance. Work authorization/security clearance requirements: Must be able to legally work in the United States. Verification will be required to process I-9. Must pass company-sponsored commercial background check and meet eligibility criteria to support U.S. Federal Government contracts. Security clearance beneficial but not required. StartGuides is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment in accordance with current legally protected status.

Locations

• Virtual