In person

MOU status: DoD MOU current through December 10, 2027.

What these labels mean

MOU active: An MOU is the agreement between an employer and the SkillBridge program. When it expires, the employer has to renew it before it can take new service members.
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Detailed listing: The employer filled in most of its record: length, delivery method, eligibility, and a description of the work.
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HiredTroops is not affiliated with, endorsed by, or sponsored by the U.S. Department of Defense, the Department of War, or any branch of the U.S. Armed Forces. SkillBridge is a U.S. government program. Program data on this site comes from the public SkillBridge directory and from employers, and is provided for informational purposes. Confirm all details with the employer and your command.

At a glance

Programs: 1
Locations: 1
States served: 1

Delivery: In person (1)
Program length: 20 weeks or more (1)
Program type: OJT (1)
Branches accepted: Air Force, Army, Coast Guard, Marine Corps, Navy, Space Force

Counts are computed from the DoD program listings below -- a provider with several programs can appear more than once in each count.

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Programs

Operations/Inventory & Customer Service - OJT

Detailed listing

Delivery: In person source value: In-Person
Length: About 22 to 26 weeks source value: 151 - 180 days
Type: OJT
Branches: Air Force, Army, Coast Guard, Marine Corps, Navy, Space Force
Target MOCs: ANY

Summary

process

Eligibility

Reliable transportation to/from downtown Nashville daily.

What the work involves

US Inventory and Customer Service Representative Ortho Solutions Inc | Nashville, TN | Full-Time | $50,000-$75,000 | Entry to Mid-LevelCOMPANY OVERVIEWOrtho Solutions Inc. is a UK-headquartered medical device company specializing in orthopedic foot and ankle surgical implants. With US operations based in Nashville, Tennessee, we provide innovative surgical solutions through our core product systems: Cognition, Succession, Volition (Ankle & Foot), and System 26. We serve surgeons and patients nationwide through a network of 29+ independent distributors and 100+ sales representatives, ensuring that life-changing foot and ankle procedures have the instruments and implants they need, when they need them.POSITION SUMMARYThe US Inventory and Customer Service Representative is the operational backbone of our US division—a mission-critical role that directly impacts patient care. You will manage medical device inventory operations and provide exceptional customer service to our nationwide network of distributors and sales representatives. Your accuracy and responsiveness ensure that surgeons have the surgical instruments and implants they need for scheduled foot and ankle procedures. When you do your job well, patients receive the care they need without delays. This is not just an office job—your work has real-world consequences for patients waiting for pain relief and restored mobility.CORE RESPONSIBILITIES Inventory Management (40%)Track and manage 200+ surgical instrument trays containing 30-1,000 items each across multiple warehouse locations. Use SAP Business One to maintain 98%+ inventory accuracy through regular reconciliation. Coordinate tray transfers and replenishments across 29+ distributor territories nationwide. Manage lot numbers, serial numbers, and UDI codes for complete FDA traceability from manufacturing through patient use. Customer Service & Relationship Management (30%)Serve as the primary point of contact for approximately 100 field sales representatives and 29 independent distributors. Respond to inquiries within 4-hour service standard, prioritizing surgical case support to prevent procedure delays. Coordinate emergency same-day logistics when instrument trays go missing or problems arise. Build and maintain positive professional relationships while managing expectations diplomatically—even when delivering difficult news. Order Processing & FDA Compliance (20%)Process daily purchase orders, surgical case reports, and customer requests with 99%+ accuracy. Review and enter handwritten surgical case reports (submitted via photo/email) into SAP within required 24-48 hour FDA timelines. Maintain meticulous documentation for regulatory compliance and audit readiness. Coordinate shipping logistics and carrier arrangements for tray movements. Process Improvement & Innovation (10%)Identify operational inefficiencies and recommend solutions to enhance efficiency. Develop Excel-based tools and automation solutions to reduce manual work. Create and maintain standard operating procedures. Support SAP system enhancements and digital transformation initiatives. Collaborate with leadership on strategic operational projects. Why This Role Matters Every day, patients across America are scheduled for foot and ankle surgeries that will relieve their pain, restore their mobility, and improve their quality of life. Surgeons depend on having the right instruments at the right time to perform these procedures. Your accuracy in tracking inventory, your responsiveness to urgent requests, and your attention to FDA compliance requirements ensure these surgeries happen as scheduled. Mistakes or delays can result in canceled procedures—meaning patients continue suffering while waiting for relief. This role carries real responsibility, and the right person will find deep satisfaction in knowing their work matters. Who Thrives in This Role This position is ideal for someone with military logistics, supply chain, warehouse operations, or inventory management experience. The skills you developed in service—attention to detail, stress tolerance, mission focus, adaptability—translate directly to this role. You'll excel here if you: • Are exceptionally detail-oriented—accuracy directly impacts patient safety • Thrive under pressure and can manage multiple competing urgent requests simultaneously • Genuinely enjoy helping people solve problems and build strong customer relationships • Are comfortable with technology and can learn complex systems independently (SAP, Excel, tracking systems) • Understand that good enough" isn't acceptable when patient care depends on your work • Have a thick skin and can handle difficult conversations professionally • Are self-motivated and don't need constant supervision to stay productive • Appreciate structure

Locations

Where this provider operates

Tennessee

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Where this comes from

Source is the Department of Defense SkillBridge directory, filtered to Ortho Solutions Inc. HiredTroops republishes it and adds the plain-language notes. We do not screen, rank, or endorse organizations, and we take nothing from them.

Last checked August 23, 2026, which is older than our normal weekly refresh.

Confirm current program status with the organization and with your command before you commit. This directory is not affiliated with or endorsed by the Department of Defense.