In person

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At a glance

Programs: 4
Locations: 4
States served: 1

Delivery: In person (4)
Program length: 20 weeks or more (4)
Branches accepted: Air Force, Army, Coast Guard, Marine Corps, Navy, Space Force

Counts are computed from the DoD program listings below -- a provider with several programs can appear more than once in each count.

About NYC Department of Small Business Services

The NYC Department of Small Business Services (SBS) is a New York City government agency whose stated mission is to connect New Yorkers to jobs, support businesses, and build stronger neighborhoods across the five boroughs. The agency operates programs in areas including business assistance, workforce development, and regulatory navigation for small business owners. SBS programs are open to all New Yorkers regardless of background, and the agency maintains a nondiscrimination policy covering a broad range of protected classes under City, State, and Federal law.

SkillBridge interns at SBS work in New York City, embedded within the NYC Business Express Service Team (NYC BEST), a unit within the Division of Business Services. Depending on the assigned role, interns work either as a Compliance Advisor or a Small Business Advocate. Both roles are in-person and run between 151 and 180 days. Interns work directly with storefront small business owners across the five boroughs, helping them understand and navigate licensing, permitting, and compliance requirements tied to agencies such as the NYC Department of Health and Mental Hygiene, the Department of Buildings, the Fire Department, and others.

Day-to-day work includes conducting onsite walkthroughs of business spaces, explaining regulatory requirements, documenting consultation findings, tracking performance metrics in a CRM system, and participating in community outreach events. Interns are also expected to conduct regulatory research, support internal knowledge-sharing, and engage with City agency partners. Travel throughout the five boroughs, including occasional evening and weekend availability, is part of the role.

Sources: www.nyc.gov (checked Aug 2, 2026), www.nyc.gov (checked Aug 2, 2026)

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Programs

Compliance Advisor

Detailed listing

Delivery: In person source value: In-Person
Length: About 22 to 26 weeks source value: 151 - 180 days
Branches: Air Force, Army, Coast Guard, Marine Corps, Navy, Space Force
Career field: Management

Summary

Agency Description The New York City Department of Small Business Services (SBS) is a vibrant, client-centered agency whose mission is to serve New York’s small businesses, jobseekers and commercial districts. SBS makes it easier for companies in New York City to start, operate, and expand by providing direct assistance to business owners, supporting commercial districts, promoting financial and economic opportunity among minority- and women-owned businesses, preparing New Yorkers for jobs, and linking employers with a skilled and qualified workforce. SBS continues to reach for higher professional standards through innovative systems, new approaches to government, and a strong focus on its employees. SBS also works to make changes to the overall regulatory environment to help the small business community. Division Description The Division of Business Services (DBS) is dedicated to helping NYC businesses start, operate, and expand in New York City while leading systemic change to improve the regulatory environment for businesses. Job Description: NYC BEST (Business Express Service Team) is a dedicated team who educate and advocate for entrepreneurs as they launch and operate their store front businesses across the five boroughs. Through their knowledge of city, state and federal agency rules and regulations, the team helps small business owners navigate licenses and permits as well as avoid and reduce fines and violations.

Eligibility

Candidates with previous experience related to compliance issues at DOHMH, DOB, FDNY, DEP, DSNY, DCWP or other NYC regulatory agencies are strongly preferred. - At least two years of customer service and/or experience that demonstrates a proven record of helping individuals, clients and/or business owners - Ability to communicate complex, technical information – such as City codes, zoning requirements, and permitting procedures – in plain language that individuals without technical training can easily comprehend. - Good observational skills, including the abilities to adequately describe observations in detail, deduce potential impacts of conditions or assess risk, and accurately document findings or observations. - Strong interpersonal skills: ability to interact positively with business owners, ask questions to understand the core issues facing the business, identify information to be researched, and build trust during the conversation. - Flexibility, multi-tasking capability, and proactive work ethic. - Strong active listening skills as well as excellent written and verbal communication skills. - Knowledge of MS Office (i.e. Microsoft Word, Excel, PowerPoint). - Preferred fluent or working knowledge of Arabic, Urdu, Bengali, Polish, Haitian Creole, or French. - Willingness to travel and/or drive to businesses across the five boroughs. A Motor Vehicle Driver’s License valid in the State of New York may be required for certain assignments. - Ability to climb stairs and ladders and engage in extensive walking at facilities being inspected including those under construction and renovation while following all mandated safety procedures.

What the work involves

NYC BEST Compliance Advisors work directly with new and existing businesses looking to open and operate in New York City alongside NYC BEST Small Business Advocates. NYC BEST Compliance Advisors visit small businesses throughout the five boroughs and assess the business space in order to help owners understand how to comply with City, State, and Federal rules and regulations and avoid violations. The onsite consultations performed by the NYC BEST Compliance Advisors help business owners understand regulations and recommend actions businesses should take to become compliant. To facilitate this work, Compliance Advisors will become experts in the regulatory requirements of multiple City or State agencies, as well as relevant Federal regulations as needed, including but not limited to: the NYC Department of Health and Mental Hygiene (DOHMH), Department of Buildings (DOB), Fire Department (FDNY), Department of Environmental Protection (DEP), Department of Sanitation (DSNY), Department of Consumer & Worker Protection (DCWP) and New York State Agriculture and Markets (Ags and Market) and State Liquor Authority (SLA).The specific responsibilities of the Compliance Advisor include: Service Delivery- Conduct onsite walkthroughs with small businesses, providing one-on-one guidance that addresses a business’ specific questions and needs regarding compliance- Describe the regulatory inspection process and what business owners should expect during an inspection- Explain possible actions business owners could take to eliminate conditions contributing to noncompliance with City, State, and Federal laws, rules, and regulations.- Be prepared to outline the adjudication process for violations received, including general timeframes and the appropriate tribunal court for hearings.- Refer business owners to additional resources or information as needed to further promote and enable compliance.- Document key findings from the consultation and follow up as needed with business owners to provide additional clarification or compliance-related support. Subject Matter Research- Conducting research into City, and relevant NYS, codes, permits, and requirements.- Conduct research into rules and regulations of agency processes, as assigned- Support deepening NYC BEST’s impact to storefront small business by proposing areas for improvement and development- Support internal trainings or knowledge-sharing sessions related to regulatory changes or agency processes. Performance Management- Ensure Key Performance Indicators (KPIs) & program goals are met, and that data is correctly entered in SBS Customer Relationship Management (CRM) software- Maintain accurate and specific status reports in the designated software or data analysis tools of establishments participating in these services, including inspection activity, plan examination, issues encountered, opening dates, and time saved.- Utilize tracking systems to monitor service delivery and monitor client pipeline- Track performance metrics such as project milestones, business openings, and operational efficiencies.- Report KPIs on a regular basis for Executive-level staff through Dashboards, reports and presentations Engagement and Pipeline Management- Proactively identify and engage entrepreneurs at early stages of business development to provide regulatory guidance before licensing and permitting applications are submitted.- Present agency services and relevant City services on the phone, over email, during one-on-one meetings, and at outreach events.- Support pipeline development by identifying potential clients through outreach events, community partnerships, and referrals from City agencies and community-based organizations.- Support collaboration with all City agencies and their respective personnel to identify solutions for NYC’s business community, especially working with the team at SBS dedicated to programming to help businesses launch.- Assist other initiatives and programs in the agency toward shared goals as required- Assist the senior leadership team with pipeline building projects, activities, and relationship management with key private and public partners.- Lead given projects and travel to meetings or events within the five boroughs and to be available for evening and weekend events.- Participate in community events and forums to represent NYC BEST and increase awareness of City services for entrepreneurs.

Locations

New York, NY

Director of Compliance

Detailed listing

Delivery: In person source value: In-Person
Length: About 22 to 26 weeks source value: 151 - 180 days
Branches: Air Force, Army, Coast Guard, Marine Corps, Navy, Space Force
Career field: Business and Financial Operations

Summary

Agency Description The New York City Department of Small Business Services (SBS) is a vibrant, client-centered agency whose mission is to serve New York’s small businesses, jobseekers and commercial districts. SBS makes it easier for companies in New York City to start, operate, and expand by providing direct assistance to business owners, supporting commercial districts, promoting financial and economic opportunity among minority- and women-owned businesses, preparing New Yorkers for jobs, and linking employers with a skilled and qualified workforce. SBS continues to reach for higher professional standards through innovative systems, new approaches to government, and a strong focus on its employees. SBS also works to make changes to the overall regulatory environment to help the small business community. Division Description The Division of Business Services (DBS) is dedicated to helping NYC businesses start, operate and expand in New York City while leading systemic change to improve the regulatory environment for businesses. NYC BEST (Business Express Service Team) is a dedicated team who educate and advocate for entrepreneurs as they launch and operate their storefront small businesses across the five boroughs. Through their knowledge of city agency rules and regulations, the team helps small business owners navigate licenses and permits as well as avoid and reduce fines and violations.

Eligibility

- Previous experience related to compliance issues at DOHMH, DOB, FDNY, DEP, DCA or other regulatory agencies. - Experience demonstrates a proven record of helping clients and/or business owners. - Experience developing and adhering to established policies and procedures - Business development experience working with local communities. - The ability to synthesize and explain complex information clearly and comprehensively - Strong interpersonal skills: the ability to interact positively with business owners, ask questions to understand the core issues facing the business, identify key questions to be answered/researched, and build trust with clients - Knowledge of issues concerning the establishment and operation of a business in New York City - An understanding of New York City’s operational agencies, including the ability to identify which agencies are relevant to a business’s concern based on interactions with the business owner - Ability to research, understand, catalogue, and maintain information related to all City codes, permits, and requirements that impact new businesses in NYC - Demonstrated ability to lead in a team environment - Advanced knowledge of Dynamics 365 and Microsoft Office (i.e. Microsoft Word, Excel, PowerPoint) - Fluent or working ability in another language. Arabic, Urdu, Bengali, French, Polish or Haitian Creole strongly preferred - Supervisory or management experience preferred

What the work involves

Roles and Responsibilities: Reporting to the Executive Director, the Director of Compliance in coordination with the Director of Advocacy, will provide unit leadership and support for the NYC BEST (Business Express Service Team) staff through client pipeline building and development, community events, staff training, and government navigation. She/he responds to business escalation reported by the NYC BEST, conducts research into City policies and regulations, and develops expertise in City regulations to inform SBS’ work toward a future, in which City regulations fairly balance public safety and the needs of small businesses. Specific responsibilities include: - Supervise a team of NYC BEST Compliance Advisors, responding to staff inquiries and providing ongoing guidance and support. - Coordinate and manage team schedules - Support coordination with regulatory agencies to facilitate staff training in City and State codes, zoning requirements, permits, and other rules and regulations. - Promote the work of the NYC BEST Program and develop new client pipelines for the service - Identify specific issues or concerns and provide steps toward resolution. Specific tasks may include, but are not limited to: - Conduct research into City codes, permits, and requirements - Explain the sequence of activities businesses should follow to meet regulatory requirements - Work with partner City agencies to coordinate City services necessary to meet requirements for opening a new business - Present NYC BEST service, agency services, and relevant City, State, and Federal services on the phone, during one-on-one meetings, and at outreach events - Collaborate with all City, State, and Federal agencies and their respective personnel to identify programs and solutions for NYC’s business community - Coordinate external engagements with other SBS divisions including, but not limited to, Neighborhood Development Division and their network of Business Improvement Districts and Merchant Associations - Consistently and accurately collect and maintain information on all services provided to new business owners, including cataloging policies relevant to each industry served - Develop, update, and enhance training materials for NYC BEST - Use data tracking systems, such as Dynamics 365 and Excel, to collect, report on, and analyze data regarding the team’s workload and performance - Data analysis and ability to summarize observations from client served and put forward recommendations - Coordinate with the SBS’s Communication and Marketing Team to develop and maintain marketing materials, and ensure that SBS has an inventory of materials that meet the City’s language access standards - Manage allocation of business clients among staff - Assist with overall management and administration including monitoring and enforcing timekeeping and personnel policies - Hire and train new team members, as necessary Service Delivery (as necessary) - When needed, conduct onsite walkthroughs with small businesses, providing one-on-one guidance that addresses a business’ specific questions and needs regarding compliance with regulatory requirements. - Maintain and review accurate and specific status reports of establishments participating in these services, including inspection activity and issues encountered

Locations

New York, NY

Senior Small Business Advocate

Detailed listing

Delivery: In person source value: In-Person
Length: About 22 to 26 weeks source value: 151 - 180 days
Branches: Air Force, Army, Coast Guard, Marine Corps, Navy, Space Force
Career field: Community and Social Service

Summary

Agency Description The New York City Department of Small Business Services (SBS) is a vibrant, client-centered agency whose mission is to serve New York’s small businesses, jobseekers and commercial districts. SBS makes it easier for companies in New York City to start, operate, and expand by providing direct assistance to business owners, supporting commercial districts, promoting financial and economic opportunity among minority- and women-owned businesses, preparing New Yorkers for jobs, and linking employers with a skilled and qualified workforce. SBS continues to reach for higher professional standards through innovative systems, new approaches to government, and a strong focus on its employees. SBS also works to make changes to the overall regulatory environment to help the small business community. Division Description The Division of Business Services (DBS) is dedicated to helping NYC businesses start, operate and expand in New York City while leading systemic change to improve the regulatory environment for businesses. Job Description: NYC BEST (Business Express Service Team) is a dedicated team who educate and advocate for entrepreneurs as they launch and operate their store front businesses across the five boroughs. Through their knowledge of city agency rules and regulations, the team helps small business owners navigate licenses and permits as well as avoid and reduce fines and violations.

Eligibility

- At least two years of customer service and/or experience that demonstrates a proven record of helping individuals, clients and/or business owners. - Experience managing client facing teams - Knowledge of local and state government regulatory and compliance procedures - Ability to communicate complex, technical information – such as City codes, zoning requirements, and permitting procedures – in plain language that individuals without technical training can easily comprehend. - At least two years of business development (B2B or B2C) working with new businesses, as well as operating. - An understanding of issues concerning the establishment and operation of a business in New York City. - An understanding of New York City’s operational agencies, including the ability to identify which agencies are relevant to a business’s concern via conversations with the business owner. - Management and/or administrative experience including handling of business or economic development programs. - Strong interpersonal skills: ability to interact positively with business owners, ask questions to understand the core issues facing the business, identify information to be researched, and build trust during the conversation. - Ability to research, understand, catalog, and maintain information related to all City codes, permits, and requirements that impact a new business in NYC. - Ability to coordinate and communicate between business clients, other agencies, and internal stakeholders while balancing requirements and resources to solve business needs. - Flexibility, multi-tasking capability, and enthusiastic work ethic. - Strong written, verbal communication and data analysis skills. - Additional language capacity. Preferred fluency or working knowledge of, Arabic, Urdu, Bengali, Russian, Korean, Polish, Haitian Creole, or French. - Knowledge of MS Office (i.e. Microsoft Word, Excel, PowerPoint, Access).

What the work involves

Roles and Responsibilities: The Senior Small Business Advocate will play a key leadership role in supporting the successful implementation of NYC BEST. The Senior Small Business Advocate will supervise Small Business Advocates ensuring comprehensive support for specific industries and serve as the primary liaison between the team and the Director of Advocacy. The Senior Small Business Advocate will develop and implement engagement strategies, collaborating with city agencies, and providing guidance to businesses navigating zoning and regulatory policies. They lead initiatives regulatory processes, engage stakeholders, to promote economic development and equitable access to commercial spaces. Reporting to the Director of Advocacy, the specific responsibilities of the Senior Small Business Advocate include: Service Delivery - Provide direct supervision, guidance and support Small Business Advocates assigned to NYC BEST. - Monitor performance, assign tasks, and ensure deliverables are met. - Oversee the day-to-day operations of NYC BEST Small Business Advocates and support programs and services within NYC BEST. - Establishing and maintaining positive relationships with business owners by proactively engaging with clients and setting clear expectations regarding City requirements, timelines, and next steps. - Establish and maintain relationships with community partners, business associations, and other City agencies to maximize impact. - Represent NYC BEST at external meetings, workshops and events. - Providing direct, high-level technical assistance to business owners navigating zoning updates, permitting processes, and regulatory requirements. - Ensure a high standard of customer service and problem-solving for complex business inquiries - Assist in preparing briefings, presentations, and reports for agency leadership and external stakeholders. - Lead projects and travel to meetings or events within the five boroughs - Be available for evening and weekend events (as needed). Operational Support - Analyze data to enhance business engagement, community outreach, and bootcamp workshop effectiveness. - Support in the creation and maintenance of training materials guides, and presentations to support learning and development. - Maintain and develop Small Business Advocate protocols and procedures to educate and train staff and enhance NYC BEST SOP. - Ensure timely and clear communication with partners on joint initiatives while tracking agency partnerships contributions and outcomes to drive continuous improvement. - Establish and maintain strong relationships with agency partners, ensuring timely and clear communication on joint initiatives. - Audit case notes to ensure completeness, accuracy and follow-up - Handle customer escalations and direct client service as needed Subject Matter Research & Training Improvement - Conduct research and analysis storefront trend across the five boroughs for designated industries - Help expand and deepen impact NYC BEST’s small business support by proposing areas for improvement and development in assigned industries - Use quantitative and qualitative research to inform the creation of new policies and practices - In partnership with leadership, identify training needs as industry regulations arise Administrative Support - Supervise Small Business Advocates including direct supervision, workflow planning, and professional development. - Review and monitoring of the caseload of the assigned advocates to ensure consistency in the case management and optimal service delivery - Coordinate with senior management to ensure maximizing the reach of the team by using data to determine outreach sites and dissemination of new rules and regulations¿ - Assist with overall management and administration including monitoring and enforcing timekeeping and personnel policies - Conduct onboarding training for new staff on NYC BEST services, agencies rules and regulations, resources and small business services. - Collaborate with the Director of Advocacy to manage and develop NYC BEST programs, ensuring alignment with strategic goals and compliance standards. - Assist in analyzing and reporting key data trends, performance metrics, and insights to inform decision-making and drive business strategies. - Provide mentorship and identify professional development for NYC BEST Small Business Advocates - Support onboarding and training period through assessment and certification process

Locations

New York, NY

Small Business Advocate

Detailed listing

Delivery: In person source value: In-Person
Length: About 22 to 26 weeks source value: 151 - 180 days
Branches: Air Force, Army, Coast Guard, Marine Corps, Navy, Space Force
Career field: Business and Financial Operations
Defense Industrial Base: Yes

Summary

Agency Description The New York City Department of Small Business Services (SBS) is a vibrant, client-centered agency whose mission is to serve New York’s small businesses, jobseekers and commercial districts. SBS makes it easier for companies in New York City to start, operate, and expand by providing direct assistance to business owners, supporting commercial districts, promoting financial and economic opportunity among minority- and women-owned businesses, preparing New Yorkers for jobs, and linking employers with a skilled and qualified workforce. SBS continues to reach for higher professional standards through innovative systems, new approaches to government, and a strong focus on its employees. SBS also works to make changes to the overall regulatory environment to help the small business community. Division Description The Division of Business Services (DBS) is dedicated to helping NYC businesses start, operate and expand in New York City while leading systemic change to improve the regulatory environment for businesses.

Eligibility

- At least two years of customer service and/or experience that demonstrates a proven record of helping individuals, clients and/or business owners. - At least two years of business development (B2B or B2C) working with new businesses, as well as operating. - An understanding of issues concerning the establishment and operation of a business in New York City. - An understanding of New York City’s operational agencies, including the ability to identify which agencies are relevant to a business’s concern via conversations with the business owner. - Management and/or administrative experience including handling of business or economic development programs. - Strong interpersonal skills: ability to interact positively with business owners, ask questions to understand the core issues facing the business, identify information to be researched, and build trust during the conversation. - Ability to research, understand, catalogue, and maintain information related to all City codes, permits, and requirements that impact a new business in NYC. - Ability to coordinate and communicate between business clients, other agencies, and internal stakeholders while balancing requirements and resources to solve business needs. - Flexibility, multi-tasking capability, and enthusiastic work ethic. - Strong written, verbal communication and data analysis skills. - Additional language capacity. Preferred fluency or working knowledge of Arabic, Urdu, Bengali, Russian, Korean, Polish, Haitian Creole, or French. - Knowledge of MS Office (i.e. Microsoft Word, Excel, PowerPoint, Access).

What the work involves

Job Description: NYC BEST (Business Express Service Team) is a dedicated team who educate and advocate for entrepreneurs as they launch and operate their store front businesses across the five boroughs. Through their knowledge of city, state and federal agency rules and regulations, the team helps small business owners navigate licenses and permits as well as avoid and reduce fines and violations. The NYC BEST Small Business Advocate will work directly with new and operating storefront businesses in New York City. The NYC BEST Small Business Advocate will provide insightful advice to business owners and licensed professionals, assisting them with understanding and navigating relevant City policies and regulations. To facilitate this work, NYC BEST Small Business Advocates will become experts in the regulatory requirements of multiple City or State agencies, as well as relevant Federal regulations as needed, including but not limited to: the NYC Department of Health and Mental Hygiene (DOHMH), Department of Buildings (DOB), Fire Department (FDNY), Department of Environmental Protection (DEP), Department of Sanitation (DSNY), Department of Consumer & Worker Protection (DCWP) and New York State Agriculture and Markets (Ags and Market) and State Liquor Authority (SLA). The specific responsibilities of the Small Business Advocate include: Service Delivery - Work with business owners to identify all City requirements for operating or opening a business, understand specific issues or concerns impacting the client, and provide guidance, information or steps towards resolution. - Explain the sequence of activities businesses should follow to meet regulatory requirements. - Assist with guiding business owners through City services necessary to meet requirements for opening and operating a business by working with partner City agencies. - Establish and maintain positive relationships with business owners by providing the best possible customer service, proactively engaging with clients, setting clear expectations regarding City, State, and Federal requirements, including City requirements, timelines and next steps. Subject Matter Research - Conducting research into City, and relevant NYS, codes, permits, and requirements. - Conduct research¿into rules and regulations of business industries, as assigned¿ - Support deepening NYC BEST’s impact to storefront small business by proposing areas for improvement and development- Support internal trainings or knowledge-sharing sessions related to regulatory changes or agency processes. Performance Management- Ensure Key Performance Indicators (KPIs) & program goals are met, and that data is correctly entered in SBS Customer Relationship Management (CRM) software - Maintain accurate and specific status reports in the designated software or data analysis tools of establishments participating in these services, including inspection activity, plan examination, issues encountered, opening dates, and time saved. - Utilize tracking systems to monitor service delivery and monitor client pipeline - Track performance metrics such as project milestones, business openings, and operational efficiencies.- Report KPIs on a regular basis for Executive-level staff through Dashboards, reports and presentations Engagement and Pipeline Management - Proactively identify and engage entrepreneurs at early stages of business development to provide regulatory guidance before licensing and permitting applications are submitted. - Present agency services and relevant City services on the phone, over email, during one-on-one meetings, and at outreach events. - Support pipeline development by identifying potential clients through outreach events, community partnerships, and referrals from City agencies and community-based organizations. - Support collaboration with all City agencies and their respective personnel to identify solutions for NYC’s business community, especially working with the team at SBS dedicated to programming to help businesses launch. - Assist other initiatives and programs in the agency toward shared goals as required - Assist the senior leadership team with pipeline building projects, activities, and relationship management with key private and public partners. - Lead given projects and travel to meetings or events within the five boroughs and to be available for evening and weekend events. - Participate in community events and forums to represent NYC BEST and increase awareness of City services for entrepreneurs.

Locations

New York, NY

Where this provider operates

New YorkNew York

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Where this comes from

Source is the Department of Defense SkillBridge directory, filtered to NYC Department of Small Business Services. HiredTroops republishes it and adds the plain-language notes. We do not screen, rank, or endorse organizations, and we take nothing from them.

Last checked August 23, 2026, which is older than our normal weekly refresh.

Confirm current program status with the organization and with your command before you commit. This directory is not affiliated with or endorsed by the Department of Defense.