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MOU status: DoD MOU current through February 9, 2028.

What these labels mean

MOU active: An MOU is the agreement between an employer and the SkillBridge program. When it expires, the employer has to renew it before it can take new service members.
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MOU date not stated: The government listing carries no expiration date for this organization.
Detailed listing: The employer filled in most of its record: length, delivery method, eligibility, and a description of the work.
Partial listing: Some of those fields are filled in and some are blank.
Sparse listing: Very little of the record is filled in. That is common, and it is not a judgment about the program or the employer. It does mean you will have to ask them more questions directly.

Dates come from the government SkillBridge export. We do not screen, rank, or endorse organizations, and we take nothing from them.

HiredTroops is not affiliated with, endorsed by, or sponsored by the U.S. Department of Defense, the Department of War, or any branch of the U.S. Armed Forces. SkillBridge is a U.S. government program. Program data on this site comes from the public SkillBridge directory and from employers, and is provided for informational purposes. Confirm all details with the employer and your command.

At a glance

Programs: 1
Locations: 1
States served: 0

Delivery: Online (1)
Program length: Under 4 weeks (1)
Branches accepted: Air Force, Army, Coast Guard, Marine Corps, Navy, Space Force

Counts are computed from the DoD program listings below -- a provider with several programs can appear more than once in each count.

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Programs

NCD Member Care Advisor

Partial listing

Delivery: Online
Length: About 1 to 4 weeks source value: 1 - 30 days
Branches: Air Force, Army, Coast Guard, Marine Corps, Navy, Space Force

Summary

Do you enjoy connecting with people and consider yourself a great listener? If so, then NCD has a perfect role for you. NCD Dental & Vision has an opportunity for a remote Customer Service Advisor to join our team. Your role is simple: provide the highest level of phone service and support to our customers in a timely manner.

What the work involves

Essential Duties and Responsibilities: Handles both inbound and outbound communication with members and/or providers. Communicates with clients across multiple channels, including phone, email, and chat. Reviews member products and answers questions regarding products, current policies, adds/changes, resolving disputes, and processing transactions. Refers new product enrollment or changes to existing enrollment to a licensed agent. Addresses billing or service complaints and inquiries; forwards escalated issues to correct department for investigation. Documents all member interactions and comments in CRM software; maintains accurate notes describing every client contact. Continually maintains working knowledge of all company products and services. Educates members about managing their health and well-being so they can select the best benefit plan options and maximize the value of their health plan benefits. Builds trust with members across the healthcare life cycle and improves member retention. Meets performance goals and established KPIs in the areas of call quality, conversation effectiveness, member satisfaction, call volume and average handle times, attendance and schedule adherence. Attends and participates in team meetings, skill builders, training exercises.  Qualifications: 2+ years of customer service or call center experience College degree preferred, but not required Excellent verbal and written communication skills Proficient computer skills including MS Word, Excel, Outlook, Teams Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously Bilingual is a plus (Spanish bilingual employees receive an additional pay differential)  NCD Benefits: Company-paid health, dental, life, and disability insurance 401(k) with employer match Opportunity for professional development Work from home allowance and support Positive work environment  Compensation: $17.50–$18.50 per hour, based on experience and qualifications.

Locations

Virtual

Where this provider operates

Remote

Where this comes from

Source is the Department of Defense SkillBridge directory, filtered to National Care Dental Health Plan LLC. HiredTroops republishes it and adds the plain-language notes. We do not screen, rank, or endorse organizations, and we take nothing from them.

Last checked August 23, 2026, which is older than our normal weekly refresh.

Confirm current program status with the organization and with your command before you commit. This directory is not affiliated with or endorsed by the Department of Defense.