In person

MOU status: DoD MOU current through March 1, 2028.

What these labels mean

MOU active: An MOU is the agreement between an employer and the SkillBridge program. When it expires, the employer has to renew it before it can take new service members.
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HiredTroops is not affiliated with, endorsed by, or sponsored by the U.S. Department of Defense, the Department of War, or any branch of the U.S. Armed Forces. SkillBridge is a U.S. government program. Program data on this site comes from the public SkillBridge directory and from employers, and is provided for informational purposes. Confirm all details with the employer and your command.

At a glance

Programs: 1
Locations: 1
States served: 1

Delivery: In person (1)
Program length: Under 4 weeks (1)
Branches accepted: Air Force, Army, Coast Guard, Marine Corps, Navy, Space Force

Counts are computed from the DoD program listings below -- a provider with several programs can appear more than once in each count.

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Programs

Customer Onboarding Specialist

Detailed listing

Delivery: In person source value: In-Person
Length: About 1 to 4 weeks source value: 1 - 30 days
Branches: Air Force, Army, Coast Guard, Marine Corps, Navy, Space Force
Target MOCs: 12H, 12K, 12N, 12R, 12W, 12X, 120A, BU, CE, UT, 3E0x1, 3E3x1, 3E4x1, 1141, 1169
Career field: Office and Administrative Support

Summary

As a Customer Onboarding Specialist at JobTread, you will play a critical role in helping new customers get off to a strong start. This role serves as the first point of contact after purchase, guiding customers through the early stages of onboarding and setting them up for long-term success. You’ll coordinate with the Customer Success team, monitor account activity, and ensure customers have the tools, knowledge, and support they need to begin using JobTread effectively. The Customer Onboarding Specialist is a customer-facing role that requires exceptional communication, attention to detail, and a proactive mindset to drive engagement and adoption from day one. This position offers a unique opportunity to join a rapidly growing company in an entrepreneurial, team-based environment.

Eligibility

Ability to use and understand technology is a plus. Construction industry knowledge is a plus.

What the work involves

Key Responsibilities:- Guide new customers on how and where to get started using JobTread effectively- Monitor new account activity and proactively reach out to customers with low or limited engagement- Direct customers to relevant resources, including recorded trainings and knowledge base articles- Ensure customers are informed on how to contact support and connect with their Customer Success Manager- Assign customers to appropriate email campaigns based on their profile and onboarding status- Ensure accurate and complete customer data in Salesforce, including contact info, company website, primary industry, and specialty trades Ideal Candidates:- 2+ years of experience in a customer-facing, support or onboarding role (SaaS experience a plus)- Strong communication and organizational skills- Excellent verbal and written communication skills- Proactive, detail-oriented, and able to manage multiple onboarding activities at once- Comfortable using Salesforce and other productivity tools (e.g., Slack, Zoom, HubSpot)- Positive attitude and commitment to customer success- Can be flexible with after-hours work on occasion for specific customer needs- Familiarity with the construction industry is a plus Perks:- Join a small, growing team as an early team member.- Upward career mobility at a high-growth startup.- Make an impact and advance your career development.- Opportunity to become an innovator and solve real-world problems for construction.- Creative and entrepreneurial working environment- Work every day with successful, smart, and highly motivated people.- Electronic standing/sitting desks with top of the line secondary monitors.- Weekly Team Lunch, Happy Hours, and other team events.- Casual dress code.- Flexible schedule. Benefits:- Dental, health, and vision insurance- Paid training- 401k plan + matching- Vacation and other Paid Time Off- Free access to an onsite workout facility

Locations

Dallas, TX

Where this provider operates

TexasDallas

Keep looking

Where this comes from

Source is the Department of Defense SkillBridge directory, filtered to JobTread Software, LLC. HiredTroops republishes it and adds the plain-language notes. We do not screen, rank, or endorse organizations, and we take nothing from them.

Last checked August 23, 2026, which is older than our normal weekly refresh.

Confirm current program status with the organization and with your command before you commit. This directory is not affiliated with or endorsed by the Department of Defense.