In person

MOU status: DoD MOU current through April 19, 2027.

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At a glance

Programs: 1
Locations: 1
States served: 1

Delivery: In person (1)
Program length: Not stated (1)
Program type: Job Training Program (1)
Branches accepted: Air Force, Army, Coast Guard, Marine Corps, Navy, Space Force

Counts are computed from the DoD program listings below -- a provider with several programs can appear more than once in each count.

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Programs

Endurance IT - Job Training Program

Detailed listing

Delivery: In person source value: In-Person
Length: Duration not stated The DoD listing does not state a length for this program. Ask the organization directly.
Type: Job Training Program
Branches: Air Force, Army, Coast Guard, Marine Corps, Navy, Space Force
Target MOCs: IT - Information Systems Technician
Career field: Computer and Mathematical
Defense Industrial Base: Yes

Summary

We are seeking a DOD Skillbridge Support Desk Engineer to join our team. This position is responsible for ensuring client satisfaction for Endurance IT’s (EIT) clients. This position is responsible for the triage, routing and repair of incoming service incidents (phone, email, and portal). The Support Desk Engineer – Tier 1 ensures that service delivery adheres to company standards. This individual will have a desired goal of effectively delivering superior customer service to our end users in a remote call center environment. The Support Desk Engineer – Tier 1 will report to Service Desk Manager. To accomplish this job successfully, an individual must be able to perform each essential function satisfactorily.

What the work involves

Job Description We are seeking a DOD Skillbridge Support Desk Engineer to join our team. This position is responsible for ensuring client satisfaction for Endurance IT’s (EIT) clients. This position is responsible for the triage, routing and repair of incoming service incidents (phone, email, and portal). The Support Desk Engineer – Tier 1 ensures that service delivery adheres to company standards. This individual will have a desired goal of effectively delivering superior customer service to our end users in a remote call center environment. The Support Desk Engineer – Tier 1 will report to Service Desk Manager. To accomplish this job successfully, an individual must be able to perform each essential function satisfactorily.ROLES AND RESPONSIBILITIESGeneral Ensure professional, timely and polite support to all our clients Have in depth knowledge of our tools and ticketing procedures Follow standard help desk protocols, procedures and guidelines as provided Identify, troubleshoot and resolve a wide range of computer & network related problems Basic understanding of client Line of Business (LOB) applications and associated third party vendors Stay current with system information, changes and information technology updates Be professional, courteous, and helpful to co-workers and embrace diversity Onsite work at customer site, when required. Any other special projects or tasks assigned Ticket Management and Resolution First contact with client on a new ticket is made via phone. Resolve on average 10-12 tickets per day Ensure ticket statuses are maintained correctly based on training provided Ensure accurate time worked is reported on each ticket Ensure all troubleshooting efforts, conversations with clients, vendors, and co-workers are properly recorded on the ticket Ensure SLA timelines are met Follow all ticket escalation procedures per training Seek and collaborate with co-workers and team leads on tickets to ensure speedy resolution Develop, maintain, and execute a daily routine to review and update existing assigned tickets Follow ticket management principles per training. Evaluation Metrics Answered phone calls per day - 15+Average Tickets resolved per day 10 or greater0 Tickets in Assigned Status at end of daily shift0 Ticket in Customer Responded status at end of daily shift Average Ticket Age – 5 Days or less Tickets over 7 Days old =< 2Tickets over 30 Days old = 0Tickets not updated in 48 hours = 0Ticket in Triage queue at close of day = 0SKILLS & ABILITIESCommunication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively. Problem Solving - Identifies problems promptly; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations. Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. Team Builder - Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations. Analytical Skills - Ability to use thinking and reasoning to solve a problem.EDUCATION REQUIREMENTSEducation: High School Diploma or GEDExperience: 1 or more years of experience in network / IT systems and troubleshooting steps. Computer Skills: Proficiency with information technology regarding both hardware and software. Working knowledge of Microsoft server and desktop operating systems, specifically Server 2008 and later and Windows 7 and later. Basic networking knowledge, switches, routers, firewalls, VLANs, wireless, Active Directory, Exchange, O365.

Locations

295 Bendix Road, Suite 300, Virginia Beach, VA

Where this provider operates

VirginiaVirginia Beach, 295 Bendix Road, Suite 300

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Where this comes from

Source is the Department of Defense SkillBridge directory, filtered to Endurance IT Services. HiredTroops republishes it and adds the plain-language notes. We do not screen, rank, or endorse organizations, and we take nothing from them.

Last checked August 23, 2026, which is older than our normal weekly refresh.

Confirm current program status with the organization and with your command before you commit. This directory is not affiliated with or endorsed by the Department of Defense.