Critter Control of Kaw Valley

Administrative Specialist/Front Office

Detailed listing

Delivery

Hybrid source value: Hybrid (In-Person and Online)

Length

About 22 to 26 weeks source value: 151 - 180 days

Branches

Air Force, Army, Coast Guard, Marine Corps, Navy, Space Force

Career field

Office and Administrative Support

Summary

Critter Control of Kaw Valley is a family-owned franchise of Critter Control, the nation’s #1 nuisance wildlife control company, operating since 1984. Based in Lawrence, Kansas, the company serves a broad service territory across northeast Kansas including Fort Riley, Junction City, Manhattan, Topeka, Emporia, and surrounding counties in Riley, Franklin, Shawnee, Douglas, Geary, and Wabaunsee. The business provides residential and commercial wildlife control services, including: • Wildlife trapping, removal, and exclusion (raccoons, bats, squirrels, birds, rodents, skunks, opossums, snakes) • Attic and crawlspace remediation and insulation replacement • Chimney cap and roof vent installations • Structural exclusion repairs and wildlife damage restoration • Stinging insect control and bird deterrent landing systems The company has a strong culture of respect for military service. Current team members include U.S. Army and Marine Corps veterans. The Administrative Specialist works directly with the owner and serves as the operational backbone of the business — the first voice customers hear and the person who keeps the office running every day. The Administrative Specialist is the operational hub of Critter Control of Kaw Valley. This entry-level position is the first point of contact for customers and the person who keeps every part of the business organized and running smoothly. The role works directly and closely with the owner in a hybrid setting, offering meaningful work, real responsibility, and a clear pathway to advancement.

What the work involves

Customer Communications • Answer and direct all incoming calls and emails in a courteous and professional manner • Respond to customer inquiries about wildlife control services, pricing, and scheduling • Triage urgent service requests from routine inquiries and route accordingly • Follow up with customers after service completion to confirm satisfaction • Manage email inbox — read, respond to, and file all correspondence Scheduling & Dispatch Coordination • Schedule service appointments for a multi-technician field team using company scheduling software • Coordinate technician availability with customer appointment requests • Send appointment confirmations and reminders to customers by phone and email • Prepare daily technician schedules and route sheets • Track technician status in the field and update records upon service completion Billing & Invoicing • Generate accurate customer invoices within 24 hours of service completion • Apply correct service codes, pricing, and line-item descriptions to all invoices • Send invoices by email and by mail as appropriate • Process received payments and issue receipts; record in billing system • Track outstanding invoices and follow up on overdue accounts under owner guidance • Prepare weekly billing summary reports for owner review Bookkeeping • Record all income and expense transactions daily in QuickBooks (or equivalent) • Categorize transactions correctly using the company’s chart of accounts • Reconcile bank statements against bookkeeping records on a weekly basis • Manage accounts receivable — track outstanding customer balances and apply payments • Manage accounts payable — track vendor bills and flag due dates for owner approval • Prepare monthly Profit & Loss reports for owner review Payroll Processing • Collect and verify employee timesheets each pay period • Enter payroll data into company payroll software and verify gross pay, deductions, and net pay • Process payroll each pay period; owner reviews and approves before final submission • Record payroll entries in the bookkeeping system • Maintain complete payroll records for all employees • Support quarterly payroll tax reporting (Form 941, state withholding) under owner guidance • Maintain new employee onboarding documents: W-4, I-9, direct deposit authorization Social Media & Online Reputation Management • Manage company Facebook page — create and publish weekly posts • Manage Google Business Profile — update hours, add photos, respond to messages • Respond professionally to Google and Facebook reviews within 48 hours • Monitor all social media messages and respond within 24 hours • Maintain a monthly social media content calendar aligned to seasonal wildlife activity • Track and report monthly engagement metrics (likes, shares, reach, review ratings)Records Management & Office Administration • Maintain organized digital and physical records for customer accounts, service history, and financial documents • File all documents according to the company filing system • Prepare correspondence, reports, and documents as requested by the owner • Manage owner’s calendar — schedule meetings, appointments, and deadlines • Order office supplies and maintain inventory par levels; coordinate with technicians on field supply needs • Assist with employee onboarding paperwork and training record tracking • Complete assigned Rollins Learning Academy online training modules Other Duties • Perform administrative tasks including data entry, filing, and managing company records • Assist the owner with planning, meeting preparation, and other tasks as assigned • Other duties as assigned by the owner

Locations

• lawrence, KS

Wildlife Technician Internship Program

Detailed listing

Delivery

Hybrid source value: Hybrid (In-Person and Online)

Length

About 22 to 26 weeks source value: 151 - 180 days

Branches

Air Force, Army, Coast Guard, Marine Corps, Navy, Space Force

Career field

Farming, Fishing, and Forestry

Summary

Wildlife Technician Trainee – Critter Control of Kaw Valley Do you love the outdoors, enjoy hands-on work, and want to build a career protecting homes and businesses from nuisance wildlife? Critter Control of Kaw Valley is hiring an entry-level Wildlife Technician and will train the right person from the ground up through our structured 25-week on-the-job training program. No experience necessary — just bring the drive, and we'll build the skills. What You'll Do: You'll work alongside experienced technicians across the Kaw Valley region — Topeka, Lawrence, Manhattan, Junction City, Emporia, and surrounding communities — performing wildlife trapping and removal, property inspections, wildlife exclusion installs, light structural repairs, and customer consultations for residential, commercial, and municipal clients. What We Provide: Full paid training across 25 weeks covering species identification, Kansas trapping law, ladder and roof safety, exclusion techniques, attic remediation, rodent management, and customer communication. All equipment and PPE provided. Upon successful completion, you'll earn your Critter Control of Kaw Valley Technician Certification. What We're Looking For: A physically active, reliable self-starter who is comfortable working outdoors in all weather, capable of working at heights, and motivated to grow into a long-term career. Good communication skills and a customer-first attitude are a must. Where This Can Take You: Wildlife Technician → Wildlife Sales Consultant → Service Manager → Branch Manager → Franchise Owner. We promote from within and invest in people who invest in their work.visit www.crittercontrolofkawvalley.comGet them out. Keep them out.

Eligibility

Requirements: Ability to safely climb and work from 32-ft extension ladders and at rooftop/chimney heights Ability to lift and carry up to 50 lbs regularly Comfortable working outdoors in all weather conditions across varied terrain Valid driver's license and clean driving record

What the work involves

Primary Responsibilities: Perform residential, commercial, and municipal wildlife trapping, removal, and relocation across the Kaw Valley service area Conduct interior and exterior property inspections to identify wildlife entry points and damage Install exclusion materials including chimney caps, vent guards, hardware cloth, and door seals Perform light carpentry repairs to roofs, soffits, fascia, and foundations Set, monitor, and service rodent bait stations and live traps Complete attic decontamination and insulation remediation following wildlife removal Accurately document all services using company software (Service Bridge)Communicate inspection findings and service recommendations directly to customers

Locations

• Lawrence, KS