In person

MOU status: DoD MOU current through April 3, 2027.

What these labels mean

MOU active: An MOU is the agreement between an employer and the SkillBridge program. When it expires, the employer has to renew it before it can take new service members.
MOU expires soon: The agreement ends within 90 days. That is not a reason to rule a program out. It is a reason to ask the employer where the renewal stands.
MOU expired: The date on the government listing has passed. We still show the program, because hiding it would shrink this directory in a way we could not explain. Confirm status with the employer before you apply.
MOU date not stated: The government listing carries no expiration date for this organization.
Detailed listing: The employer filled in most of its record: length, delivery method, eligibility, and a description of the work.
Partial listing: Some of those fields are filled in and some are blank.
Sparse listing: Very little of the record is filled in. That is common, and it is not a judgment about the program or the employer. It does mean you will have to ask them more questions directly.

Dates come from the government SkillBridge export. We do not screen, rank, or endorse organizations, and we take nothing from them.

HiredTroops is not affiliated with, endorsed by, or sponsored by the U.S. Department of Defense, the Department of War, or any branch of the U.S. Armed Forces. SkillBridge is a U.S. government program. Program data on this site comes from the public SkillBridge directory and from employers, and is provided for informational purposes. Confirm all details with the employer and your command.

At a glance

Programs: 1
Locations: 2
States served: 2

Delivery: In person (1)
Program length: 12 to 20 weeks (1)
Program type: Internship Program (1)
Branches accepted: Air Force, Army, Coast Guard, Marine Corps, Navy, Space Force

Counts are computed from the DoD program listings below -- a provider with several programs can appear more than once in each count.

Reviews

No verified reviews yet -- done a SkillBridge here? Tell the next troop what it was like.

Reviews open soon

Programs

Brightspeed Customer Service Technician (SkillBridge) - Internship Program

Detailed listing

Delivery: In person source value: In-Person
Length: About 13 to 17 weeks source value: 91 - 120 days
Type: Internship Program
Branches: Air Force, Army, Coast Guard, Marine Corps, Navy, Space Force
Target MOCs: US Air Force: 2EXXX and 3CXXX series US Army: 21, 25, 31, and 250 series US Coast Guard: Avionics Electrical Technicians, Electrician’s Mates, Electronics Technicians US Marine Corps: 0231, 0631, 0402, 0621, 3404, 0369, 0651, 7204, 0111 US Navy: 718X, AT, CE, DS, ET
Career field: Installation, Maintenance, and Repair
Defense Industrial Base: Yes

Summary

Apply Here: https://my.recruitmilitary.com/job/46370520 Summary Description The purpose of this training program is to provide participants with the knowledge, skills and abilities required to transition to full time employment as a Brightspeed Customer Service Technician. The training program is designed to provide participants with the opportunity to learn technical, personal, professional, and procedural skills to perform the role of a field-based Customer Service Technician capable of independently installing and troubleshooting Brightspeed Fiber applications. Through this process, they will demonstrate their knowledge and skill through formative and summative learning and performance assessments in the classroom and in the field to prove mastery of increasingly complex tasks, culminating in their demonstrated ability to perform at least 90% of the Customer Service Technician role independently upon training completion. Brightspeed mentors, managers, and trainers will assess participant performance for possible full-time employment as the objective of the program is to hire at least 75% of successful graduates into roles as Brightspeed Customer Service Technicians.

Eligibility

Eligibility Factors: • High School diploma or equivalent experience • Ability to distinguish colors on facilities • A valid driver’s license and satisfactory driving record • Successfully complete a drug test and background check • Successful completion of the Brightspeed SkillBridge training program Skills, Requirements, & Qualifications Required: • Ability to handle 28-foot extension ladders (up to 75 lbs. Routine work) and utility access hole covers (up to 150 lbs.) • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full) • Basic computer skills including MS Office applications • Ability to work in confined spaces (e.g. Attics, crawl spaces, utility holes) • Ability to work aloft (e.g. Ladder) • Ability to work outside in all weather conditions and at various hours of the day/night • Positive and professional appearance and demeanor when communicating the company’s products and services to our customers • Accountability/dependability (on time and on load when scheduled and serve on call as needed) • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures) • Active Listening (ability to take input from customers, managers, and co-workers to problem solve and improve skills) • Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions • Active Learning (curious seeker of added information and actively works to improve skills and knowledge).

What the work involves

Job Description: Brightspeed Customer Service Technicians (CSTs) play a critical role in providing an awesome customer experience while bringing fast, reliable internet connections to families and businesses in many rural markets traditionally underserved by broadband providers across twenty states. CSTs serve as the face of Brightspeed to existing and potential customers. The Customer Service Technician’s role is to perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. A Brightspeed CST also performs maintenance and repairs outside plant facilities within assigned geographic service areas. Customer Service Technicians may be required to work varying shifts that include mandatory overtime, weekends, and holidays both indoors and outside in a variety of weather conditions.

Locations

Apply Here: https://careers.smartrecruiters.com/brightspeed/?search=Customer%20Service%20Technician, Fayetteville, NC
APPLY HERE: https://my.recruitmilitary.com/job/46370520, Killeen, TX

Where this provider operates

North CarolinaFayetteville, Apply Here: https://careers.smartrecruiters.com/brightspeed/?search=Customer%20Service%20Technician
TexasKilleen, APPLY HERE: https://my.recruitmilitary.com/job/46370520

Keep looking

Where this comes from

Source is the Department of Defense SkillBridge directory, filtered to Brightspeed (Brightspeed Management LLC). HiredTroops republishes it and adds the plain-language notes. We do not screen, rank, or endorse organizations, and we take nothing from them.

Last checked August 23, 2026, which is older than our normal weekly refresh.

Confirm current program status with the organization and with your command before you commit. This directory is not affiliated with or endorsed by the Department of Defense.